Delete your Kivo account and this device’s data.

You do not need to email us or wait for approval. Account deletion starts inside the app.

On iPhone or iPad

1. Open the profile button, then Kivo Settings.
2. Choose Account, backup & deletion.
3. If you have an active Apple App Store subscription, manage or cancel it first. Account deletion does not cancel store billing.
4. Tap Delete account and all Kivo data.
5. Read the confirmation and choose Delete Kivo account anyway.
6. Wait for Kivo’s deletion-complete confirmation.

On Android

1. Open the profile button, then Settings.
2. Under Account, tap Delete Kivo account and cloud data. You can also open Export, privacy & deletion from an expired-membership screen.
3. If you have an active Google Play subscription, manage or cancel it first. Account deletion does not cancel store billing.
4. Read the confirmation and tap Delete account.
5. Keep the paired Wear OS device connected if possible. If it is offline, its durable clear remains queued until it reconnects.

What is removed

• Your Kivo account, encrypted account backup, secure sessions, and Sign in with Apple or Google authorization held by Kivo.
• Kivo Auto usage records and feedback linked to the account.
• The Kivo profile, food logs and photos, plans, coaching conversation, check-ins, workout history, preferences, and pending notifications on the device where deletion starts and its connected Apple Watch or Wear OS device. Erase Kivo separately on any other device that previously restored a local copy.
• Saved Kivo and direct-provider credentials protected by Apple Keychain or Android Keystore.

Health records and store billing

An Apple App Store or Google Play subscription continues billing until you cancel it in the relevant store settings. Records in Health Connect or Apple Health remain subject to each platform’s controls. On Android, Kivo attempts to remove the meal, hydration, and workout records it created in Health Connect while it still has access; if access was revoked first, remove any remaining Kivo-origin records in Health Connect. Apple Health records remain controlled by you in Apple Health. Records created by other apps are never deleted by Kivo.

AI safety reports

Android AI safety reports are submitted without account authentication and stored without a user ID, although the selected response may itself contain identifying information. Before local or account erasure clears encrypted deletion receipts, Kivo requires deletion of every unexpired report addressable from that device. Reports otherwise expire within 90 days and are deleted 30 days after resolution.

Can’t open the app?

Email admin@pragmatic.onl from the email associated with Continue with Google or Continue with Apple. We may ask for limited verification before deleting a cloud record so another person cannot erase your account.